Refund policy

Last updated: 19 October 2026

This policy explains your rights when you buy from RANGEGEAR SA. Nothing in it limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Changed your mind? 7-day cooling-off period

Because you bought online, you may cancel your order without giving a reason and without penalty within 7 days after you receive the goods (ECTA section 44). Email us at bmrsa296@gmail.com with your order number. The only cost to you is the direct cost of returning the goods to us. Items should be unused and returned with their packaging so we can resell them.

2. Faulty goods: 6-month warranty

All goods carry the CPA's implied warranty of quality for 6 months from delivery. If an item is defective, not fit for its purpose or not of good quality, you may return it at our risk and expense, and you choose whether we repair it, replace it or refund you. This doesn't cover damage from misuse, accidents, modification or ignoring the instructions.

3. Wrong or not as described

If you receive the wrong item, or an item that doesn't match its description, tell us within 10 business days of delivery. We'll collect or pay for the return and send the correct item or refund you in full.

4. Damaged in transit

Please check your parcel on delivery. If it arrives damaged, take photos and email us within 48 hours so we can claim from the courier and replace the item or refund you.

5. Out-of-stock items and cancellations by us

All goods are subject to availability. If we can't supply an item you've paid for, we'll tell you and refund you in full within 30 days (in practice, much sooner). We don't charge a cancellation fee. If you cancel before your order is dispatched, we'll refund you in full.

6. How refunds are paid

Refunds go back to the original payment method used at checkout. Card refunds are processed through our payment provider, Payfast, and go back to the same card.
We process refunds within 30 days of receiving the returned item or approving your cancellation, usually within 5 business days. Your bank may take a few more days to show the credit.
Refunds never exceed the amount you paid. If you return only part of an order that used a bundle discount, the refund reflects the price you actually paid.
Delivery fees are refunded when the return is because of our error or a faulty item.

7. How to return an item

Email bmrsa296@gmail.com or call +27 71 398 5179 with your order number, the item, and the reason.
We'll reply with the return address and, for faulty or incorrect items, arrange the courier at our cost.
Pack the item securely. Keep your proof of postage until your refund is processed.