Shipping policy

Last updated: 19 October 2026

Where we deliver

We deliver within South Africa only. We don't ship outside South Africa.

Processing time

We only sell items we have in stock. Orders are packed and dispatched within 2-4 business days of payment being confirmed (Monday to Friday, excluding public holidays). If we can't dispatch your order within this time, we'll let you know and ask you to confirm that you'd still like it, or refund you in full.

Delivery method and cost

Orders are sent by courier. The available delivery options and their costs are shown at checkout before you pay, based on your delivery address. Once your order is dispatched, you'll receive an email with the courier's name and a tracking (waybill) number so you can follow your parcel.

Delivery address

We deliver to the address entered at checkout. Please check it carefully. To protect you against fraud, we may contact you to verify the address before dispatching.

Delivery times

After dispatch, delivery usually takes 2 to 5 business days to main centres and longer to outlying areas. These times come from the courier and aren't guaranteed.

Damaged or missing parcels

If your parcel arrives damaged, or hasn't arrived 7 business days after dispatch, contact us at bmrsa296@gmail.com or +27 71 398 5179 and we'll sort it out. See our Refund policy for your rights.